Returns, replacements & refunds

Most products can be returned or replaced within 10 days of delivery if they are unused, in original packaging with all tags, accessories and the invoice. Raise a request from your order page with your order number and email.

Electronics and IT accessories are eligible for replacement if dead-on-arrival or defective; please keep the original box. Opened consumables (fish food, water treatments, salt mixes), innerwear-type accessories and customised items are not returnable unless damaged in transit.

Refunds for prepaid orders go back to the original payment method (UPI, card, net banking) within 5–7 working days of the pickup. Cash on Delivery refunds are transferred to the bank account or UPI ID you provide.

You can cancel an order free of charge any time before it is shipped.